FAQ

Find answers to frequently asked questions about services at My Beloved Lash.

LASH EXTENSIONS

  • Clean your lashes daily with a cleanser as an additional step to makeup removal.

    Brush your lashes with a lash brush. Do not pick or pull your lashes.

    Avoid direct heat. Your lashes can singe or melt when exposed to direct heat. Some common heat sources can be from a stove or hairdryer.

    Sleep facing up. Sleeping on your lashes can cause your lashes to deform.

  • Yes. Your lashes can get wet immediately after your appointment.

  • A lash extension fill is a service provided to freshen up your lash set every 2-3 weeks. Your lash technician’s goal for every fill is to get your outgrown lash set to look fresh and full like a new set again.

    We recommend getting a fill if you are interested in maintaining your lash set.

  • You do not have to get a fill if you are not interested in maintaining your lash set.

    Without fills our sets usually last 6-8 weeks before falling off naturally.

  • As your eyelashes grow out, the lash extension that is attached to your eyelash gets further away from your eyelids.

    During a fill, your lash technician will remove these outgrown lash extensions and replace it with new lash extensions closer to your eyelid.

    Everyone’s eyelashes grow at different paces and 2-3 weeks is usually when about half of the extensions in a set becomes outgrown for most people.

  • After 4 weeks, most or all of the lash extensions in your set will be outgrown and will need to be replaced.

    For an outgrown set like this, your lash technician will apply new extensions after removing all of your outgrown lash extensions. These are services that we provide called a removal and a set.

  • Yes and no. A lash extension gets attached to each eyelash that is ready for an extension.

    Your eyelashes grow out in phases and not every one of your eyelashes will be able to handle an extension. Attaching an extension to an eyelash that is not mature enough will harm its growth.

    Your lash technician is trained to prioritize the health of your natural eyelash and will not attach an extension to eyelashes that are not ready for an extension.

  • There are three primary types of lash sets. The classic, hybrid, and volume set. You can think of it as full, fuller, and fullest.

    Classic Set — A lash extension is attached to each natural eyelash to create a natural looking enhancement to your eyes. Perfect for you if you love a natural look.

    Hybrid Set — An in-between of a Classic and Volume set. Perfect for you if you love fluffy lashes but don’t want them too bold.

    Volume Set — A few thin lash extensions are attached to each natural lash. Perfect for you if you love a full, bold, and fluffy look.

  • A Natural Set is a perfect introductory set for those who want to give lash extensions a try.

    The lashes and techniques that your technician use for a Natural and Classic set are the same. The difference is the amount of eyelashes that get an extension for a Natural set is half of a Classic set.

  • A Wet Set is a textured set that is in between a Classic and a Hybrid in terms of fullness.

    A Wet Set creates an airy and textured appearance, similar to how lashes look after a wash.

  • A foreign fill is a fill for when your previous lash service was not done at My Beloved Lash.

  • Yes. As a returning client, you can rebook fills regularly and without a deposit.

APPOINTMENTS

  • Here is how you can get the most out of each appointment.

    Do not consume caffeine or stimulants prior to your appointment. Fluttering eyes are very difficult to work with and will slow down your technician.

    Remove makeup, oils, residue on and around your eye. Lash extensions will not effectively adhere to dirty lashes and a deep clean will take away from your appointment time.

    Remove your contacts. Contacts may cause irritation during your service.

    Dress comfortably. You will be laying still for the duration of your visit and we want you to be comfortable.

    Come on time. Your appointment time is reserved just for you, however appointments cannot be extended for late arrivals.

  • Reminders and confirmation requests are automatically texted to you 72h and 48h before your appointment time.

    The text will have your appointment information and two links. One to confirm your appointment and the other to manage your appointment.

    Text STOP to stop receiving text reminders and confirmations.
    Text START to start receiving text reminders and confirmations again.

  • You can contact us or use the appointment link texted to you to cancel your appointment. Consider canceling your appointment at least 24h before your appointment time to avoid fees.

    See POLICY for more information about our policies.

  • You can contact us or use the appointment link texted to you to reschedule your appointment. Consider rescheduling your appointment at least 24h before your appointment time to avoid fees.

    See POLICY for more information about our policies.

  • Clicking the confirmation link lets your lash technician know that you are good to go for your appointment.

  • You can contact us with your preferred availability.

    You can also join our waitlist using our online booking. After selecting the service you want, you can request to join our waitlist and provide your preferred availability.

    After joining our waitlist, you will receive a waitlist confirmation text.

  • We recommend joining our waitlist if you have specific dates/times that you would like to wait for. Joining our waitlist lets us know that you want to be notified for openings the dates/times that you have specified.

    Although an appointment is not guaranteed, we try our best to accommodate those on our waitlist.

  • You can bring a guest with you. We have a lounge with snacks and tv for them to enjoy while they wait for you.

  • We highly discourage that you bring young guests to your appointment. We try our best to keep a peaceful and safe place for our clients (including you) to enjoy their time here.

    If your guest becomes disruptive, we may request that you cancel or reschedule your appointment. This will be considered a last minute cancellation or reschedule and fees apply.

  • We do not allow pets.

DEPOSITS

  • By collecting a deposit we hope to minimize no-shows. In these cases, the deposits help cover the opportunity cost for the technician.

    We understand that this may seem inconvenient to some but we require a deposit solely to protect our technicians.

  • Yes, your deposit is deducted from your balance during checkout, after your appointment.

  • No. Deposits are non-refundable.

  • If you reschedule your appointment at least 24h before your appointment time, you can transfer your deposit one-time.

    Rescheduling a second time or within 24h of your appointment time will require a new deposit.

  • We do not require a deposit when booking a returning fill.

    We do require a deposit when booking a foreign fill.

  • Deposits are transferrable one-time to protect our lash technician’s schedule and at the same time have some flexibility for clients.

FEES

  • We require a fee when canceling or rescheduling within 24h of your appointment time.

    The fees help cover the opportunity cost for the technician.

    We understand that this may seem inconvenient to some but we require a fee solely to protect our lash technicians.

  • All fees collected are paid to the technician(s) affected by the last minute change.

  • You cannot book or waitlist if you have an unpaid balance.